Work Smarter, with Fewer Exceptions

Say Goodbye to Paper

Our mental health billing software brings the digital revolution to your practice. Core Cx360 optimizes your workflows and provides intuitive access to your client, coding and billing data. Embedded tracking reports and files capture all data, providing a streamlined claims submission process. No more sifting through paper documents or stacks of physical records again.

EHR adoption has been vastly different between medical care providers and behavioral health providers. While hospitals and medical providers have received financial incentives for adopting EHRs, that hasn't been the case for behavioral health providers. As EHRs eventually penetrated the behavioral health market, they were better designed for this specific market. Now, with the heightened interest in coordinated care, primary care systems have been introduced that don’t have the ability to handle all the unique challenges.

Behavioral health providers typically have a longer billing process with unique challenges. The services provided under the behavioral health umbrella require specialized data capture and handling. 

It’s not that there is a wider variety of services, but there are significant challenges in billing due to the nature of the services. For example, a behavioral health provider very often bills by time served, whereas the length of time for a chest x-ray doesn’t factor in.  Also, there is the need to bill for group counseling and treatment sessions. There are no group chest x-rays. While there are rehabilitation services in acute care, they don’t run on for months or even years. Also, it is surely true that there are very few single diagnosis clients in behavioral health with a narrow set of symptoms and treatment plans (e.g., broken leg).  

Capturing and monitoring symptoms over time, recording skills and their mastery, tracking sentiments, are all part of the behavioral health field.

For the above reasons primary care billing systems used in behavioral health settings create a host of problems and lost revenue.